Support

We're here to help. Choose the support channel that works best for you.

📧

Email Support

Get help directly from the team. Best for billing, licence issues, and technical problems.

lydiamorgan85@gmail.com →
🐛

GitHub Issues

Report bugs, request features, or browse existing issues. Best for technical problems.

Open an issue →
📚

Documentation

Step-by-step guides, configuration options, and integration examples.

Read the docs →

Response Times

Free Tier Community support (GitHub Issues)
Pro Plan Within 24 hours (email)
Team Plan Within 12 hours (dedicated channel)

Frequently Asked Questions

How do I get my licence key?

After purchasing a Pro or Team plan, LemonSqueezy will automatically email your licence key within minutes. Check your spam folder if it doesn't arrive. If you still haven't received it after 30 minutes, email us at lydiamorgan85@gmail.com.

Does CodeShield see my source code?

No. CodeShield runs entirely within your GitHub Actions environment. Your source code never leaves your infrastructure and is never transmitted to our servers. We only receive licence validation requests.

What languages does CodeShield support?

CodeShield scans any text-based file. It works with Python, JavaScript, TypeScript, Go, Ruby, Java, PHP, C#, and more. Secret detection works across all file types including .env, .yml, .json, and config files.

How do I cancel my subscription?

Log into your LemonSqueezy customer portal using the link in your purchase confirmation email. You can cancel anytime. You retain access until the end of your current billing period.

Can I get a refund?

Yes. We offer a 14-day money-back guarantee. Email us at lydiamorgan85@gmail.com within 14 days of purchase. See our Terms of Service for full details.

Why is CodeShield failing my build?

CodeShield fails the build when it finds CRITICAL or HIGH severity issues. This is the intended behaviour to prevent insecure code from reaching production. Check the Actions output for details on what was found and how to fix it. You can set fail-on-issues: 'false' to disable this behaviour.

How do I add my licence key securely?

Store your licence key as a GitHub Actions secret named CODESHIELD_LICENSE. Never hardcode it directly in your workflow YAML file. See our documentation for step-by-step instructions.

Can I use one licence key across multiple repositories?

Pro licences support 3 activations (repositories). Team licences support 10 activations. If you need more, contact us and we can arrange a custom plan.

Contact Us Directly

For anything not covered above, email us at lydiamorgan85@gmail.com. We typically respond within 24 hours on working days.